Bunches.co.uk Reviews

4.7 Rating 198,119 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always sent flowers to people so never seen them myself. On seeing a bunch I ordered mostly recently, I was a little disappointed. Although the variety of flowers were very nice, the sheer size of bouquet for £24ish was quite small. I know more stems can be purchased & i ordered the smaller amount but I still thought the display would have been more substantial.”

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Posted 1 year ago

“Flowers arrived next day as ordered, but 2 flower heads were broken off their stems. Not impressed for the cost of the flowere-they should have been packaged better.”

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Posted 1 year ago

“Booked a couple of weeks in advance, but they were delivered on the day requested. I didn't see them but my friend said they were lovely flowers she has had them over a week now and still going strong. First time I've used the service. Only downside is the amount of emails I get from them (way too many it's annoying, so I'm going to have to block them. So as nice as the flowers were and my friend said they really were, i may go elsewhere in the future for that reason. Same reason for lower stars.”

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Posted 1 year ago

“5oo long ago for me to comment really”

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Posted 1 year ago

“The flowers I’ve purchased in the last year or so have not been the quality that they once were”

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Posted 1 year ago

“Have used Bunches many times over the years but sadly I was very disappointed with my last purchase. Basically spent circa £21 for a bunch of carnations that I could have bought from ASDA for £5. Not good value for money at all. Don’t think I will use again in the future…..shame as it’s a good service”

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Posted 1 year ago

“Good service. Quick and easy to use . Thank you.”

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Posted 1 year ago

“Very Disappointed with delivery.”

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Posted 1 year ago

“Flowers as always, excellent quality and value. However, I'm upset that since you have introduced delivery charges the flower's are and were again this time delivered late!!”

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Posted 1 year ago

“Flowers delivered did not look like the standard of those shown in on line display. More greenery than flowers. I am disappointed as previous purchases have been fine.”

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Posted 1 year ago

“Initially wonderful bunch, however some of the flowers only last 2 days”

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Posted 1 year ago

“Unfortunately the orchids I ordered for my sister in law's 80th Birthday did not arrive on the day but the day after. I appreciate that this was probably the fault of Royal Mail as they seem to have been dispatched in plenty of time.”

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Posted 1 year ago

“My sister was pleased with her flowers and as far as I know, they are busy blooming and looking good. The reason I don't give this more stars is that delivery by the Royal Mail was DIRE. In these days of proper tracking, where one can almost see the van on an app and know roughly how long the delivery will take, I would hope any company depending on delivery for their business would be able to do better than 'sometime between 8.00 and 18.00. As these flowers were a birthday gift, this mean that my sister had to hang around all day instead of doing something nice on her special day. When she did give up and go out, mid-afternoon, the blooms were left in one of the recycling bin. Checking the tracking via the Royal Mail website, I noted that they specifically state not to use a bin as a 'safe place' for delivery. I contacted Bunches directly to express my dissatisfaction and the response was basically a shrug. I would contact Royal Mail, but they make it impossible to do this. Clearly, Bunches are happy with Royal Mail, but I'm not so I'll be checking out alternatives for future orders TBH, I'm surprised I was even contacted for a review as I won't be recommending this service to anyone.”

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Posted 1 year ago

“Although the flowers were fresh they were quite dull and as I sent them to someone who needed cheering up I was disappointed”

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Posted 1 year ago

“I've always had lovely flowers from Bunches. These were gorgeous but smelt really strongly of fish (very odd) and lots of the flower heads had fallen off in transit.”

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Posted 1 year ago

“Sorry cannot review as we don't know the flowers have been delivered to right destination. The photo of delivery place means nothing to us and as the flowers were for a bereavement we don't feel able to contact them to ask.”

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Posted 1 year ago

“I am not sure who was at fault here but the delivery was delayed, as was the case with a number of items sent to this recipient (it was her birthday) and therefore they were a little past their best when they arrived, I was somewhat disappointed, I use Bunches regularly and have previously always been satisfied. Such a shame.”

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Posted 1 year ago

“Let down by Royal Mail as they failed to deliver on the nominated day”

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Posted 1 year ago

“Customer service a shambles”

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Posted 1 year ago

“The flowers arrived a day late but that was a Royal Mail fault. The Gerbera and one spray of Flowers was already past their best. The rest of the bunch was OK and have lasted well”

Helpful Report

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 198,119 reviews