Bunches.co.uk Reviews

4.7 Rating 202,098 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid to have flowers delivered on Mother's Day but did not arrive. Finally arrived a day late, cake had crack in it, card was bent and not a very full bunch to say the least. Emailed customer service but had no reply.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Wayne. I'm really sorry to hear about your disappointing experience. Our Customer Support Team are looking into this for you but in the meantime, please feel free to call us on 0800 626249 if you need anything further.

Posted 8 years ago

“Bought flowers for mothers day for my mams grave,Really disappointed and discusted by the amount of flowers that arrived for the price I was charged which was 24.99,They were very dry as well.I wont purchase flowers again from this company, I could have got better and cheaper at my local tesco's”

Helpful Report

Posted 8 years ago

“Hardly any flowers . Not good value for money better off going to Morrisons”

Helpful Report

Posted 8 years ago

Thank you for your feedback Nicole. Please do contact our Customer Support Team on 0800 626249 if you would like to discuss this with us.

Posted 8 years ago

“I am appalled at the service I received from bunches.co.uk as I ordered flowers over a week ago to be delivered on Mother's Day, I received an email on the day to say there has been an error and won't be delivered today! So yes my mum and I were quite upset, especially with the fact she was away and I couldn't be with her! Spoke to 3 different people and was offered a refund which is to be expected as they did not fulfill my order or deliver on the day I specifically paid for! I also got told I could call their couriers - the cheek of it! (My order was with them not their couriers! That is their own contract and problem to sort out!). Overall terrible customer service and no compassion for my mum. Will not be ordering again from here and would advise others to choose a more reliable company.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Victoria. I'm really sorry to hear about your disappointing experience. I see that our Customer Support Team have now dealt with this for you but if you do need anything further, please contact us on 0800 626249.

Posted 8 years ago

“My order was supposed to be delivered on Saturday 25th of March a day before mother's day however it was 'delayed' therefore wasn't delivered in time. When delivered, the flowers had wilted and the cake was cracked. For £32 I would've expected something better. I should have gone to Tesco and bought a huge bunch of flowers for £25 and bought the cake myself. I am extremely disappointment with my overall purchase. Definitely not what I had imagined as it looked no where near the photos online. I suggest no one buys from this place. Yours sincerely, A very disappointed customer.”

Helpful Report

Posted 8 years ago

Thank you for your comments Marie. I'm really sorry to hear about your disappointing experience. I see that you have contacted our Customer Support Team directly and they will look into this for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“I paid extra for my flowers to be delivered on Saturday 25th March and I got an email saying there was a delay and my order won't be with me until Monday! I then got an email on Sunday 26th to say my flowers were on the way, however I wasn't in so I asked them to leave them with a neighbour. I got a confirmation email to say they will leave my order with my neighbour. Later on in the day I got an email saying they have left my order in my front porch, however I don't have a porch and found out they had just left them on the floor outside my house!!! Then when I opened my order the flowers looked nothing like the picture, they were not in water so half of them were dead and the chocolates were absolutely tiny! My order was definitely not worth the money I paid for it and I will not be ordering from here again!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Chole. I'm very sorry to hear about your disappointing experience. Please do contact our Customer Support Team at flowers@bunches.co.uk (providing your order number) and we will look into this further for you.

Posted 8 years ago

“The flowers that arrived unfortunately looked nothing like the picture and they didn't arrive in water so some of them weren't fresh and had to be thrown away.”

Helpful Report

Posted 8 years ago

Thank you for your comments Eleanore. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk, we will happily look into this for you.

Posted 8 years ago

“My Mum still hasn't received her Mother's day flowers.. It's now Monday afternoon.... too late now.. Emailed customer services.. no response yet. Order No. 7714667”

Helpful Report

Posted 8 years ago

Thank you for your comments Costa. I'm really sorry to hear that the flowers you ordered haven't arrived. Could you please do contact our Customer Support Team on 0800 626 249 and we will look into this further for you.

Posted 8 years ago

“Looked nothing like advertised in the pictures and arrived half dead. Really embarrassing. Mother's Day card was bent in half and was simply just printed out on a bit of paper and I paid for the privilege. 100% do not recommend, get yourself to ASDA or something else for something of higher quality for half the price of what you pay here!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Beth. I'm sorry to hear about your disappointment with the flowers you ordered and the card received. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“You missed Mother's Day and then couldn't even send out the flowers the next day! Also absolutely no customer service just offered to give back the £5.99 I'd paid to have them delivered Mothers Day - so generous of you for messing it up!!!!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Mr Butcher. I'm really sorry to hear about your disappointing experience. I see that our Customer Support Team have now dealt with this for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“Flowers arrived for mothers day dead with no help to fix the problem. Terrible quality and poor customer service. I wont be using you again.”

Helpful Report

Posted 8 years ago

Thank you for your comments Will. I'm sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626249 if we can help you further with this.

Posted 8 years ago

“ordered flowers for mothers day 2 weeks ago from bunches to avoid disappointment paid £5.95 delivery no flowers no one came and left a calling card someone was in all day will not be using this service again very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your comments. I'm really sorry to hear that the flowers you ordered didn't arrive. I see from DPD's tracking that they attempted delivery and state they left a calling card. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“rubbish wont buy again from them nothing like the photo ashamed that i had them delivered to my mum wish i had gone to tesco now ruined mothers day”

Helpful Report

Posted 8 years ago

Thank you for your feedbackJoanne. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“The flowers didn't look like the picture, not worth the money, could of got a bigger nicer bunch at the supermarket for less money”

Helpful Report

Posted 8 years ago

Thank you for your comments Kerri. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“I didn't get my delivery, they courier didn't show up, so disappointing and can't depend on u again, I wounder if I would get a refund or maybe that is gone already ???”

Helpful Report

Posted 8 years ago

“Asked for the flowers to be delivered in our anniversary but they came 2 days early. The bunch were worth less than £5 for the £30 we paid and could have got better from the local garage! Never again!!”

Helpful Report

Posted 8 years ago

Thank you for your comments. I see the Royal Mail First Class Post service was chosen where delivery can take 1-2 days. I'm sorry that on this occasion, your gift arrived early and that you were disappointed with your flowers. Please do contact us on 0800 626 249 if you would like to discuss this with our Customer Support Team.

Posted 8 years ago

“Ordered on Tuesday for Saturday delivery. Waited whole of Saturday for it, 1 day wasted. Phoned next day and told the item was lost. They had no courtesy to contact me or the courier, DPD, on the situation of my item. Lady on the other end was very unsympathetic. And to top it off, it was for mother's day. Thank you very much Bunches Florapost Ltd! Highly recommend NEVER to use this poor excuse of a flower vendor, unless your intending to have poor experience.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm really sorry to hear about your disappointment with the flowers you ordered. I'm pleased to see that our Customer Support Team have now dealt with this for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 8 years ago

“Floweres were not delivered even after I received confirmation email stating delivery is guaranteed on 26th march 2017 as I paid extra for mothers day delivery.”

Helpful Report

Posted 8 years ago

Thank you for your comments Kirsty. I'm really sorry to hear that the flowers you ordered didn't arrive. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Only got a 1 cos it wouldn't let me leave a 0 will never use this company again I'd of got better from any supermarket for a fraction of the price and look better . The flowers I got were nothing like the picture at all and the card was more like a joke flimsy paper couldn't even get the message right totally ruined what was supposed to be a lovely surprise for mother's day glad I'd already got her other stuff and this was supposed to be an extra surprise”

Helpful Report

Posted 8 years ago

Thank you for your feedback Helen. I'm sorry to hear about your disappointment with the flowers you ordered and the message card received. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“I ordered a LARGE bunch of flowers for my mum for Mother's Day, a card, little cake and some truffles. £60.. from the picture of the flowers I thought how lovely they looked and didn't mind spending that. My mum sent a photo to me and they looked nothing like the picture, they were more a small bunch and didn't even have all the flowers the picture shown. Complete waste of money. Will not be ordering from here again.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,098 reviews