Bunches.co.uk Reviews

4.7 Rating 200,917 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers are lovely but considering there was an offer on they were very very expensive for what we got”

Helpful Report

Posted 5 months ago

“Disappointed I had arranged for the delivery to be made for the 9th January, when they had not arrived I contacted customer services and was told that the company policy was that delivery would be made in 48hrs, and they flowers would be delivered on the 10th. What is the point in asking for a delivery date? Surely, it should be pointed out that when selecting a delivery date select the day before you want it to arrive so that it will arrive on the actual date.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 months ago

“The flowers I sent as a thank you were of food quality but nothing like the picture on the website. Not many flowers for £30 so not good value. I would have been better off buying from my supermarket but I wanted something special.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“Decent product but failed by Royal Mail and delivered a day late for our daughter’s birthday. Disappointed.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry you have been unhappy with the delivery. We can see that you selected the 15th January as your delivery date and we can confirm the flowers arrive on the 15th January at 10:30am and was left in a safe place as there was no answer when the postie attempted to deliver them. Kind Regards Bunches

Posted 5 months ago

“No complaints about the flowers, ordered on 10/1/25, but they were left on 11/1/25 on a doorstep in a road not even nearby, and taken by the occupant to my friend at the correct address late the following day. Luckily they survived. I complained to Royal Mail on 12/1/25 but have heard nothing from them. I have received and sent flowers from Bunches for years and this is the first time anything has been wrong.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information along with the order number and delivery postal code, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“My flowers were delivered to the wrong house on Xmas eve! My neighbour opens read the card which says to my little sister she thinks they are for her -I got them Xmas day unwrapped - she booked them for every month hope this doesn’t happen again!”

Helpful Report

Posted 5 months ago

“Looked a bit cheap. Thought I was getting next day but took 2 days.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 90% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 months ago

“not good, the bunch looked nothing like the one on the website, could have got a similar looking one from a petrol garage for a fiver, not worth the cost”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“Disappointed as the flowers were not delivered on the requested day. According to Royal Mail tracking, the flowers were out for delivery and just 3 hours later the tracking said undeliverable as the address was inaccessible. Strange that she received another parcel the same afternoon”

Helpful Report

Posted 5 months ago

“I have been using Bunches for many years and have always been very impressed with the flowers and the good life of them, however I recently ordered some flowers to be delivered to a family ,ember who is going through a bad time as I knew these would cheer her up, unfortunately when they arrived they did not look fresh and were "half dead".”

Helpful Report

Posted 5 months ago

Thank you for your review. We are so very sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Really disappointed with the flowers. Besides the 5 'proper' carnations the rest were a couple of stems of spray carnations which I could have bought in a supermarket for £3. In fact I did buy some more to enhance the arrangement. So certainly not value for money. I haven't bothered to contact bunches _ what's the point! Will I order again- probably not.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“I ordered two bouquets, one as a letterbox bouquet. Both had heads broken or missing. When I wrote and complained, I was sent a drab funerial bunch as compensation. I thought they might have taken a ittle more notice of the sort of flowers I ordered. A replacement would have been nice.”

Helpful Report

Posted 5 months ago

“We were unhappy with the quality of the bouquet this time.”

Helpful Report

Posted 5 months ago

“Ordered the flowers to get delivered on christmas eve. They arrived on the 27th. Paid £5 for delivery and it came 3 days late”

Helpful Report

Posted 5 months ago

“I ordered flowers for my friend's Silver Wedding on Christmas Eve. As there was nobody in when delivered the courier put the flowers in the greenhouse at the back of the bungalow, but did NOT put a message through the door to say there had been a delivery. On 28th Dec I rang my friends as it was not like them to not say thank you, needless to say they had not found the flowers. By this time they were past their best, so this was a great disappointment to my friends and myself. I would suggest you tell your couriers to always put a note through the door if recipients are not home when flowers are delivered.”

Helpful Report

Posted 5 months ago

“Cheep flowers cannot go wrong but when we got them 5 carnations and lots of leaves certainly whas a shock and to arrive in a flat box thay say can fit in a letterbox (thay must have big letterbox )dident know weather to cry Or laff never again”

Helpful Report

Posted 5 months ago

“I’ve had flowers delivered from other companies these were by far the worst very frugal for the price my daughter was really disappointed I won’t be ordering from bunched again”

Helpful Report

Posted 5 months ago

“Flowers arrived at destination partly broken. A number of buds come off due to transit or bad packing Poorly respond from customer service”

Helpful Report

Posted 5 months ago

“Not as good as other orders I’ve had, very small bouquet and didn’t look as good as the picture. Dissapointed which I’m usually not”

Helpful Report

Posted 5 months ago

“Delivery was late and they were unhelpful. Reverted to to their terms and conditions when complaint was raised.”

Helpful Report

Posted 5 months ago

Bunches.co.uk is rated 4.7 based on 200,917 reviews